The carrier I work for has been using StenTel to transcribe Loss Control reports for about 8 years. We have been very happy with the service, and I would definitely recommend their service to colleagues in the insurance industry. The most important thing to us is the accuracy of the transcription, and they provide that along with nice quick turnaround.
We have used StenTel as a vendor for many years. Last year our health system had to go to 2 preferred vendors to streamline our transcription and StenTel was one of the vendors we chose because of all the criteria you mentioned (Quality, Customer service, TAT, and meaningful use, Response time in a crisis, Downtime periods and remedy)
I have a great working relationship with our MTSO and she is always available when needed and if not, she has referred us to someone to contact in her absence. We have a set turn around time for different work types and StenTel consistently meets this. If there are issues, they are quick to respond.
I would highly recommend StenTel.
I would be very happy to give a reference for StenTel.
1. Quality - Consistently excellent, above 98%.
2. They do clinic and inpatient work as well as transcribing all of our operative reports.
3. TAT - That remains excellent as well. We have a 2 hour TAT for Adm H&Ps and ED Consults and all other inpatient work needs to be back in 4 hours. Clinic reports within 10 hours.
4. They type on our platform, which is eScription, Edit Script, utilizing backend speech recognition.
5. Downtimes do not apply as they type on our platform. When we have scheduled downtimes with eScription, we ask that they staff up prior to the downtime and add additional staff after we are back up and this works very well.
6. Response to crisis situations is very good. If we need something STAT we just call them and they get it back shortly.
They answer emails almost instantly and we have an after hours procedure that works very well.
StenTel saved us over 740,000 hours of file idle time over the course of one year by reducing inventory cycle time from 6 days to 2.
StenTel has proven to be a much more effective company for us to partner with for contents pricing. We have saved over $100,000 so far this year and their quality of work beats that of their more expensive competitor.
Baystate Health has been fortunate to collaborate with StenTel for more than 15 years. Our longstanding partnership rests mainly with their ability to produce exceptional quality services while maintaining a very personalized relationship. They continually offer the latest in innovative technologies and services.
StenTel has become a valuable partner of the Falmouth Police Department, enhancing our ability to fight crime. Complete, accurate, and timely statements are now available to our investigators and prosecutors without the need for extended officer hours at the keyboard. The StenTel personnel and software are truly law enforcement user friendly providing personal service 24/7. In these tight budget times, StenTel has actually saved us funds by freeing up officers to get on to the next case.
Since the use of the StenTel recorders has been implemented, I can personally account for dozens of hours saved at the keyboard. We are able to download an entire interview and attach it to a report. The District Attorney’s office has commented on several occasions how these transcriptions have made the preparation of a witness less stressful. I have also shared my recorder with other officers assigned to different units, all of whom share the same feeling that I do about how much time is saved by utilizing these recorders. When conducting an investigation, the less time typing and more time investigating is crucial with the workload that a department our size handles daily.
StenTel should be in every lawyer’s bag; it is so convenient and reliable. After a hearing or deposition, simply call the toll-free number, punch in your personal ID, and dictate. The results are there on your desk via email the next morning. I’ve used the service to take question-and-answer statements from clients. It is also a very reasonably priced service.