Privacy Policy

Your Privacy is Important To Us

StenTel IMS is committed to protecting your privacy. If we directly request and obtain information about you, we will only use the information to reply to requests, process orders, and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, phone number, e-mail address and billing address.  We may also ask for a credit card number and expiration date for payment purposes. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

How does StenTel IMS protect customer information?

We use the PayPal service for collecting payments submitted over the internet, and do not collect credit card information on our web sites. PayPal’s secure sockets layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and we receive only the payment, directly from PayPal.   PayPal has recently upgraded its digital certificates with SHA-256 bit encryption, which is the latest standard.

All customer data that we collect and maintain electronically is encrypted on our proprietary SAN and well-protected against unauthorized access.  This includes all work product  (digital audio, etc.) that we receive through our transcription platform, and all finished work transmitted digitally to our customers.  All sensitive (personal and proprietary) information is encrypted when it is emailed from our offices.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to collect or store any information about visitors or customers and track utilization of features of our website.

What about Google tools like Google Analytics?

We utilize Google Webmaster Tools, Google Analytics, Google AdWords and Act-On to understand visits to our web sites.  We are able to track information that is not personally identifiable, such as the pages visited, time on page and general traffic information with Google’s tools.  Act-On allows us to track the activity of customers and prospects we have already identified.  It specifically allows us to track the usage of our web sites and the open rates for some of our marketing email.

Will StenTel IMS disclose the information it collects to outside parties?

StenTel IMS does not sell, trade, or rent your personal information to others. StenTel IMS may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

StenTel IMS may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of StenTel IMS, our users, or others.

In Summary

StenTel IMS is committed to protecting your privacy. We use the information we collect on the site to make using and navigating our site easier. We do not sell, trade, or rent your personal information to others without your consent.

By using our Web site, you consent to the collection and use of this information by StenTel IMS,  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

StenTel IMS also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and StenTel IMS has no control or influence over their policies. Please check the policies of each site you visit for specific information. StenTel IMS cannot be held liable for damage or misdoings of other sites linked or otherwise.

Updated 12/18/2015

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please email us at